Password Security Your password is the key to access your account through the website, along with your username. All passwords are encrypted, confidential and case sensitive. DO NOT share your password or provide it to our representatives. Please keep it in the safest place possible, where you can guarantee it will not be accessible to unwanted individuals. Betanysports recommends changing your password at least every 60 days. To change your password, log into your Betanysports Account using your current Username and Password. Click on “Account” from the top navigation menu, then on Security Settings, and click on “Change password". Afterwards, click “Send Link” in order to receive a verification link to the email address we have on file for you. Once you receive this email, simply click on the link included to complete the identity verification process. The next step will prompt you to change your password. After this process is completed, the new password will NOT be displayed at any time. Please make sure you write it down correctly, remembering your password is case sensitive. Previously used passwords cannot be submitted again. There is a maximum of three password changes per 24-hour period. If you need additional information or help, contact Customer Service. 4-digit PIN To receive live assistance from our representatives through phone, email or Chat, you must provide your account number and 4-digit PIN ONLY. Keep in mind the account/4-digit PIN combination must be provided if the information you are requesting is specific to your account only. The 4-digit PIN may be updated through our website. Simply log to your Betanysports account, click on Account, then on Security Settings, and click on 4-digit PIN. In order to update the 4-digit PIN, you must provide your current 4-digit PIN and then submit a new one. A 4-digit PIN previously used cannot be submitted again. If you do not remember your 4-digit PIN, please contact Customer Service for assistance on its retrieval. Online login information recovery If you have forgotten your account number or your password, you may retrieve this information by clicking the “Forgot your login info?” link located by the login area. You will need to provide either your email address or your account number, confirm that you’re “not a robot” and click Submit. A verification link will be sent to email address on file. Once you receive this email, simply click on the link included to complete the account information recovery request and proceed with the instructions displayed. If you need additional information or help, contact Customer Service. To provide suggestions about Betanysports security settings for your account, do not hesitate to contact Customer Service and provide your feedback to our representatives.

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